MOMMYSSAGE POLICIES

We strive to give you our very best in order to enhance your massage experience with us. We adhere to certain policies to benefit you, and create a harmonious environment and focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!


LATE POLICY

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for your rescheduled future reservation. Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

CANCELLATION AND NO SHOW POLICY

Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided at least a 24-hour notice is provided. We do not provide refunds for cancelled/no show appointments. Packages, multiple service reservations, no show, or for parties of three or more are charged at full value for cancellation without appropriate notice. Last minute changes to appointments will be honored only if the service time is available and other guests are not inconvenienced. Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit. All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use it as a credit toward retail items. If an appointment made to redeem a gift certificate is not cancelled or rescheduled within the reasonable times as stated in the policies above, we will be unable to redeem your certificate.
We understand life happens but we also appreciate your cooperation.

PAYMENTS & GRATUITY

The Mommyssage accepts cash, check, MasterCard, Visa, and Discover as payment.

SPECIAL CONDITIONS

Please notify our Spa Consultant before reserving your treatments if you have high blood pressure, preeclampsia, diabetes, multiple pregnancy or other special physical concerns.

LIABILITIES

Client hereby assumes fully responsibility for receipt of the massage therapy, and releases and discharges Therapist from any and all claims, liabilities, damages, actions, or causes of action arising from the therapy received hereunder, including, without limitation, any damages arising from acts of active or passive negligence on the part of the Therapist, to the fullest
extent allowed by law.
Client, by agreeing to terms and conditions for Therapy and Waiver of Liability (“Consent”), understands and agrees that this Consent will apply to and govern the current and all future therapy sessions performed by Therapist